Housing Stability Bank Worker - Relief - # 1004-2018 - Centre of Hope - Salvation Army London

Job Details

Position Type

Casual / On Call

Job Categories


Date Posted


Application Deadline: 

Thursday, July 12, 2018

Position Description

Job Title:


Competition #:




Position Type:


Salary Range:


Date posted:



The Centre of Hope

Posting Expires:


Applications Accepted By


E-mail:  hr@centreofhope.ca


                     Please no phone calls.


The Centre Of Hope

281 Wellington Street

London, Ontario

N6B 2L4

Job Description



The Housing Stability Bank Worker is responsible to assist in the organization, facilitation and delivery of Housing Stability Bank Programs. 


Service Responsibilities:                              

  •  Complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
  • Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
  • As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Housing Support Services Manager
  • Assist in developing and administering evaluation processes
  • Assist in development and presentation of promotional and informational materials
  • Assist in the orientation and training of students and volunteers
  • Responsible to provide assistance to client’s in the various programs at the Centre of Hope and identified satellite locations:
      • Emergency Utility  Assistance Programs
      • Rental Assistance Program
      • Other programs and services as assigned by manager
  • Answer and screen telephone calls, provide referrals to other resources or schedule appointments as required.
  • Complete applications for financial assistance and other community supports; verify and document information as required, assess according to eligibility requirements and make recommendation to manager.
  • Advocate and co-ordinate on client’s behalf with other agencies and related services, including landlords.
  • Notify clients of eligibility or ineligibility for services and support.
  • Provide referrals to other social service resources available in the community to meet their emotional, spiritual and physical needs.
  • Maintain ongoing contact and support of clients as required according to program mandate.
  • Participate in and complete loan recovery work as assigned
  • Maintain client files/ data base/excel spreadsheets.
  • Assist manager in the collection and compilation of data and statistics.
  • Build and maintain positive partnerships with community agencies and other stakeholders.
  • Work in coordination with other agencies and community supports to best meet the client’s needs and move towards housing stability.
  • Assist in developing and administering evaluation processes.
  • Adhere to fire and health and safety standards pertaining to the Housing Stability Bank and other areas of the centre
  • Work in compliance with the Ontario Health & Safety Acts and Regulations
  • Use personal protective equipment and clothing as directed by the employer
  • Report workplace hazards and dangers
  • Work in a manner as required by the employer and use the prescribed safety equipment
  • Report workplace injuries or illness
  • Promote the mission, policies and objectives of The Salvation Army
  • Have an understanding of the Mission of The Salvation Army in Canada and its implications as relation to position responsibilities
  • Represent the organization in a professional manner, acting in the best interest of the employer at all times
  • Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Centre of Hope
  • Network with other Salvation Army programs and other community agencies
  • Participate as an active and responsible member in all work groups through which position responsibilities are achieved
  • Participate in ongoing professional development and training
  • Treat the property of The Salvation Army with due care and caution

Act in the best interest of the employer at all times



  • Completion of a university degree or two year college diploma in Business Administration or Social Services
  • Minimum of 2 years’ experience working with a diverse population, including mental health, addictions, persons from diverse cultural backgrounds, men, women and youth
  • Knowledge of issues relevant to homelessness and poverty and sensitivity to the barriers facing high-risk populations
  • Demonstrated understanding and working knowledge of Ontario Works, ODSP and the Residential Tenancies Act is required
  • Sound knowledge and understanding of community resources and supports for those who are experiencing homelessness or are at risk of homelessness
  • Excellent communication and interview skills (both verbal and written)
  • Demonstrated ability to use sound judgment when making decisions
  • Demonstrated ability to work in a multi-disciplinary team environment
  • Proficient in Microsoft Office (specifically Word, Excel, Publisher, PowerPoint and Access)
  • Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision
  • Understanding of the mission and purpose of The Salvation Army
  • Understanding of and support for a Housing First philosophy in relation to client service delivery
  • Valid Ontario Class “G” Drivers licence, own vehicle and insurance, a copy of a current driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
  • First Aid/CPR and Non Violent Crisis Intervention or willingness to acquire one
  • Provide an original copy of a Criminal Records Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured through either the national Canadian Police Information Centre (CPIC) or through a local police detachment
  • Screening through The Salvation Army Abuse Registry


Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the National Canadian Policy Information Centre (CPIC) or through a local police detachment.

May require screening through The Salvation Army Abuse Registry.

Support for and an understanding of the mission and purpose of The Salvation Army in Canada. 

NOTE: Alternative combinations of education and experience may be considered


hours per week: no guaranteed hours


Interested applicants must respond in writing with a cover letter and resume


We thank all applicants, however, only those candidates to be interviewed will be contacted.



The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. THIS IS A UNIONIZED ENVIRONMENT.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.


How to Apply

Contact Name: 

Jennifer Perez

How to Apply: 

  • resume

Application Deadline: 

Thursday, July 12, 2018
281 Wellington Street
London N6B 2L4

Contact Name

Jennifer Perez


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