Website Support

Membership Renewal

Login / User Accounts

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How do I renew my membership online?

 
Organization Members
Login to the site using your organization's username and password. You will be directed to your "user account" page.

Scroll down a little and in the right-hand side of your user account page, you will see a list of options in blue. Select "Renew Organization Membership". Complete the online form, select your preferred payment option and select "Contribute". 

If you selected "Pay by Visa", you will be directed to PayPal. You do not need a PayPal account to pay by credit card.
 
If you selected "Pay by Cheque", you will be directed to an invoice confirming the amount owing, to whom the cheque should be payable, and where it should be mailed. To print this screen and use it as an invoice, click the (very tiny) printer icon on the top right-hand corner of the invoice.

Don't know your organization's username and password? Contact membership@pillarnonprofit.ca

Individual Members
To renew an existing Individual Membership, proceed to the sign up page and complete the online form using the name and email address connected to your current membership (i.e. the email where you receive "From Pillar to Post" - Pillar's Member newsletter).
 
Select your method of payment and select "Contribute".
 
If you selected "Pay by Visa", you will be directed to PayPal. You do not need a PayPal account to pay by credit card.
 
If you selected "Pay by Cheque", you will be directed to an invoice of sorts, confirming the amount owing, to whom the cheque should be payable, and where it should be mailed. To print this screen and use it as an invoice, click the (very tiny) printer icon on the top right-hand corner of the invoice.


The system is telling me my membership is expired, but I know I've renewed!

 
When you renewed, did you select pay by cheque? Your membership will not be activated until payment has been received and entered into our system. This includes posting on the Pillar site (organization members only).

If you are concerned that your payment has not been received or if your payment has gone through and you are still receiving a notice that your membership has expired, please contact Carolyn either by email at membership@pillarnonprofit.ca or call 519-433-7876. I will aim to resolve the issue immediately. We want to be sure that you are able to take advantage of all your membership benefits!  


I need an invoice before I can pay my membership fees.

 
No problem! You can do this quickly and easily online. Follow the instructions for renewing your membership. 

If you select "Pay by Cheque", then "Submit", you will be directed to a page confirming the amount owing, to whom the cheque should be payable, and where it should be mailed. The system will automatically send an invoice to your email address. Alternatively, you can print the confirmation screen and use it as an invoice. Just click the (very tiny) printer icon on the top right-hand corner of the form. 

If you would prefer to receive an invoice by email, please send your request to Carolyn at membership@pillarnonprofit.ca or call 519-433-7876.


I don't know my username/password.

Only organization members have access to the Pillar site through a website account. If you are an individual member, you do not have a username or password.

Organization members' Pillar website accounts are set up using the primary email address recorded in our system. This person generally holds the login details for the organization. You can look up the primary email address attached to your organization's account by going to the login page and selecting "Look up your account information here"  

If you are not able to find your organization, a website account does not yet exist. Please contact Carolyn at membership@pillarnonprofit.ca or call 519-433-7876. I will aim to resolve the issue immediately. We want to be sure that you are able to take advantage of all your membership benefits!


I never received the email with a link to set my account password.

When your organization's Pillar website account is created, an email is sent to the primary email address recorded in our system with a link to set the account password (email sent from membership@pillarnonprofit.ca).

If your email is the primary email in our system and you haven't received this message (and it's not in your spam folder), go to the member login page and select "Request New Password".

The system will automatically generate another email to you with your username and a temporary password.

If the system doesn't recognize the email address you enter, yours is not the primary email address we have in our system. You can try searching for the primary email associated with your organization by selecting "Look up your account information here".

If you are not able to find your organization, a website account does not yet exist. Please contact Carolyn at membership@pillarnonprofit.ca or call 519-433-7876. I will aim to resolve the issue immediately. We want to be sure that you are able to take advantage of all your membership benefits!

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I'm locked out of my account.

If you don't know your password, see I don't know my username/password.
If you know your password, you could try logging in using a different browser or someone else's computer.  Otherwise, the system will prevent you from logging in for 24 hours.


How do I create a user account for myself / an employee?

 
Only one, shared website account is permitted per organization member. You are not able to create website accounts for yourself or an employee.

If your organization's website account is not yet activated, please contact Carolyn at membership@pillarnonprofit.ca or call 519-433-7876. I will aim to resolve the issue immediately. We want to be sure that you are able to take advantage of all your membership benefits!

Can everyone see the information on our user account page?

 
No, they can't. Your user account page is private. To see the profile that the public sees, log in to the Pillar site using your organization's username and password. From your user account page, click on the blue button that reads "View Public Profile". 


Where do I go to post an event / volunteer position / job opportunity?


Login to the site using your organization's username and password. You will be directed to your "user account" page.
On the right-hand side of your user account page, you will see a list of options in blue including "Post Event""Post Volunteer Opportunity", and "Post Job Opportunity". Click on the desired option. 

You will be directed to an online form. Complete all of the required tabs (marked with an orange asterisk) and, once completed, select "Save" at the bottom of the form. Your post is now live on the Pillar website.


How do I find / edit my post?


Login to the site using your username and password. You will be directed to your "user account" page.
 
Scroll down, past your organization and contact information, until you come to a table labeled "My Posts"
 
Click on the post you wish to edit. When your post opens, there will be two white tabs at the top: "View" and "Edit". Click the "Edit" tab.
 
Once you've saved your changes, they will appear live on the Pillar site.


The system won't let me complete a required field

 
This is a system error. Please contact Carolyn at membership@pillarnonprofit.ca or call 519-433-7876 and I will try to replicate the problem with you on the line. 
 
If the problem persists, I will post on your behalf to ensure that your event / volunteer position / job opportunity is shared with our members as soon as possible!
 
If at any time you receive an error message, it is extremely helpful for us to receive a screen shot of that error so that we can properly assess what has gone wrong and address the issue quickly.

I'm getting an error when I try to save my post.

 
If you get an error message when you try to save your post, such as "This page can't be displayed", it is likely that your organization's membership is expired.
 
When an organization's membership has expired, users are no longer able to post events / volunteer positions / job opportunities.  Once the membership is in good standing, these services are automatically restored.

If you would like to renew your organization's membership, see "How do I renew my membership" above.

If you are concerned that your payment has not been received or if your payment has gone through and you are still receiving a notice that your membership has expired, please contact Carolyn at membership@pillarnonprofit.ca or call 519-433-7876. I will aim to resolve the issue immediately. We want to be sure that you are able to take advantage of all your membership benefits!  

Why did I receive a message that my post is expiring soon?

 
The system automatically generates expiry notices as your post approaches its expiry date. Your post will not be unpublished (i.e. it will appear on the site) until the deadline to apply/event date passes. 
If you're receiving reminders more than one month in advance, this is a glitch in the system. Please contact Carolyn at membership@pillarnonprofit.ca or call 519-433-7876 and we will work to correct the issue.