Login / User Accounts
How do I renew my membership online?
Don't know your organization's username and password? Contact firstname.lastname@example.org
The system is telling me my membership is expired, but I know I've renewed!
I need an invoice before I can pay my membership fees.
I don't know my username/password.
Only organization members have access to the Pillar site through a website account. If you are an individual member, you do not have a username or password.
Organization members' Pillar website accounts are set up using the primary email address recorded in our system. This person generally holds the login details for the organization. You can look up the primary email address attached to your organization's account by going to the login page and selecting "Look up your account information here"
I never received the email with a link to set my account password.
When your organization's Pillar website account is created, an email is sent to the primary email address recorded in our system with a link to set the account password (email sent from email@example.com).
If your email is the primary email in our system and you haven't received this message (and it's not in your spam folder), go to the member login page and select "Request New Password".
The system will automatically generate another email to you with your username and a temporary password.
If the system doesn't recognize the email address you enter, yours is not the primary email address we have in our system. You can try searching for the primary email associated with your organization by selecting "Look up your account information here".
If you are not able to find your organization, a website account does not yet exist. Please contact Carolyn at firstname.lastname@example.org or call 519-433-7876. I will aim to resolve the issue immediately. We want to be sure that you are able to take advantage of all your membership benefits!
I'm locked out of my account.
How do I create a user account for myself / an employee?
Can everyone see the information on our user account page?
Where do I go to post an event / volunteer position / job opportunity?
You will be directed to an online form. Complete all of the required tabs (marked with an orange asterisk) and, once completed, select "Save" at the bottom of the form. Your post is now live on the Pillar website.
How do I find / edit my post?
The system won't let me complete a required field
I'm getting an error when I try to save my post.
If you would like to renew your organization's membership, see "How do I renew my membership" above.